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Elements and Performance Criteria

1. Determine client -server software requirements
   • Select a client-server solution that best fits the desired outcome for a given scenario
   • Select hardware required to implement the client-server solution for the desired outcome
   • Select an appropriate host operating system for the chosen client -server software
2. Obtain and configure server application software, according to industry best practice
   • Investigate the range of client-server products available for the desired outcome, including commercial and open source
   • Identify hardware requirements
   • Identify available operating system platforms to host the client-server software
3. Install, configure, and manage services to meet business requirements
   • Install client-server software to both server and client hardware according to business guidelines
   • Configure the client-server software, according to vendor guidelines
   • Monitor client-server performance to ensure performance, according to business requirements
   • Manage the installation of upgrades and patches to the client-server software environment
   • Back up and maintain client-server software
4. Assess configuration effect on overall network design
   • Identify appropriate utilities to monitor and determine network performance
   • Create network performance benchmarks prior to and on completion of client-server software installation
   • Compare benchmarks to assess performance effect on network after installation of client-server software
5. Test and sign off
   • Test operation of the client-server software to ensure client requirements are met
   • Obtain sign-off from appropriate person

Required Skills

Required skills

analytical skills to evaluate business and reporting requirements

communication skills to liaise with internal and external personnel on technical operational and businessrelated matters

literacy skills to

interpret technical documentation

write reports in required formats

planning and organisational skills to analyse and organise business operating system requirements

problemsolving and management skills to adapt maintain and troubleshoot configuration and operational requirements of clientserver software and reconfigure according to business requirements

numeracy skills to analyse required memory hard disk and performance requirements

research skills to determine bestfit software to satisfy business requirements

technical skills to

select and use server and network diagnostics

test application software and hardware to suit different client server applications

Required knowledge

broad knowledge of

clientserver concepts

computer hardware and software skills

IP addressing

networking fundamentals

operating systems

detailed knowledge of

operating system help and support utilities

procedures for implementing backup and recovery

software installation and configuration including user account and password management

troubleshooting tools and techniques including network diagnostic utilities

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to install and configure serverbased clientserver software install and configure client software to communicate with appropriate server software test operation of clientserver software identify and implement required updates for clientserver software monitor performance of client server software backup and maintain clientserver software
Context of and specific resources for assessment	Assessment must ensure access to administrative access to a client serverbased network appropriate clientserver software appropriate learning and assessment support when required Where applicable physical resources should include equipment modified for people with special needs
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit direct observation of the candidate installing or updating clientserver software verbal or written questioning of required skills and knowledge evaluation of prepared report outlining testing procedures test results and recommendations
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed Indigenous people and other people from a nonEnglish speaking background may need additional support In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Client-server solution may include:	accounting client server software customer relationship management (CRM) database management software enterprise resource planning (ERP) file transfer protocol (FTP) services information services software mail services payroll SharePoint services support desk web services.
Appropriate utilities may include:	proprietary third party those included with the host operating system.

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